Refund policy

Refund & Exchange Policy

At Elexwear, we are committed to delivering premium-quality products and ensuring a smooth shopping experience. Please read our Refund & Exchange Policy carefully before placing an order.

Refund Policy

We currently offer refunds only in the following situations:

  • The product received is damaged.

  • The product received is different from the item ordered.

To initiate a refund request, customers must contact us within 48 hours of delivery and provide clear photos or an unboxing video showing the issue.

Please note that product images are photographed under professional lighting. Slight variations in color, shade, or appearance may occur due to screen settings, lighting conditions, and photography. Such variations are not considered defects and are not eligible for refunds.

Once approved, refunds will be processed to the original payment method within 5–7 business days.

Exchange Policy

We offer exchanges under the following circumstances:

  • You receive a damaged product.

  • You receive the wrong product.

  • We deliver a size different from the one ordered.

In such cases, Elexwear will arrange the exchange at no additional cost.

Size Exchange

If you ordered the wrong size and would like to exchange it for a different size, we can help, subject to the following conditions:

  • A shipping and handling fee of ₹200 will apply.

  • The requested size must be in stock.

  • The product must be returned in its original condition with all tags attached.

  • The item must be unused, unwashed, and free from any signs of wear, stains, perfume, or damage.

  • Delivered to my wearhouse then deliver it I will deliver to your location Maximum 5-7 working days.

Important Conditions

  • All refund or exchange requests must be submitted within 2 days of delivery.

  • Products must be returned in their original packaging.

  • Items purchased during clearance sales, special promotions, or discounted campaigns may not be eligible for refunds or exchanges unless they are damaged or incorrect.

  • Requests that do not meet the above conditions may be declined.

Need Help?

If you have any questions regarding your order, our support team is here to assist you.

elexwear.com@gmail.com