FAQ's

1. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery typically takes 4–8 business days depending on your location.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp to track your shipment.

3. What if I receive a damaged product?

If your item arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will arrange a replacement or exchange.

4. Can I exchange my order for a different size?

Yes. Size exchanges are available subject to stock availability. Please contact our support team to initiate the exchange process.

5. Who pays for exchange shipping?

If we sent the wrong size or wrong product, Elexwear will cover the exchange. If the correct size was delivered and you wish to change it, the customer is responsible for return shipping charges.

6. What items are eligible for exchange?

Products must be unused, unwashed, and returned with original tags and packaging intact. 

7. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not possible.

8. What payment methods do you accept?

We accept UPI, Debit Cards, Credit Cards, Net Banking, and Cash on Delivery (where available).

9. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected orders and locations.

10. How can I contact Elexwear?

You can contact us through our email or the Contact Us page on our website. We aim to respond within 24 hours.

11. What if I receive the wrong product?

If you receive an incorrect item, contact us within 48 hours of delivery. We will arrange a replacement at no extra cost.

12. Do you ship across India?

Yes, Elexwear delivers across India.